Customer Service (Ciudad Apodaca)

Overview

Ensure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long‑term relationships with customers under Rosenberger's culture and values guidelines.

Responsibilities

• Answer customer’s needs in time.
• Provide solutions to the customer’s requirements.
• Work in an interdisciplinary manner with other departments to solve customer’s requirements.
• Update information proactively to customer.
• Achieve customer service processes.
• Maintain accurate records of customer interaction.
• Maintain customer’s trust through excellent support and problem solving.
• Effective communication.
• Analytical skills.
• Problem solving.
• Commitment to customer service excellence.
• Interpersonal skills to collaborate with team members.
• EDI / Customer’s Portals.
• Basic principles of environmental and leg...