Job Description
Role
Customer Service Associate
Location
Dundee (Forfar Agency, Angus & Dundee)
Hours & Employment
Full Time, Permanent Contract. Mon – Fri, 9-5, 37.5 hr week (option of 35 hr for pro‑rata salary). Office based.
Salary
Circa £26,000 (dependant on experience and hours)
Job Description
The role will suit someone who is passionate about helping and going the extra mile for customers. You will be required to provide outstanding customer service and sales for new and existing policyholders whilst meeting the required regulatory standards. You’ll be dealing with existing policy enquiries, alterations, and providing quotation changes, primarily in our motor and home insurance products with potential future progression into commercial.
Qualifications
- Experience of working in a busy, team environment.
- Strong interpersonal skills.
- An eye for detail.
- Polite professional m...