CUSTOMER SERVICE ASSISTANT

About us: Kelsey Media is fast-moving content media business. We publish a range of specialist consumer and business magazines in print and in digital formats. We also publish several websites, and we run a series of live events. We have office in Horncastle, Lincolnshire and in Yalding, Kent.

This role is based in Horncastle.

Job description : To provide a high-quality, efficient service, and whenever possible, resolve request on first contact.

Customers contact us by phone, email, chat. They typically contact us to buy a magazine subscription or a one-off copy, or because they have a query related to a subscription, product purchase or an event ticket that they bought online.

As a team, we aim to work to high standards to ensure Kelsey’s values are delivered.

Key responsibilities:
* Answering incoming calls, emails, and chats from customers across a range of specialist and lifestyle magazine...