Customer Service and Technical Support Specialist - Harvey Norman

Customer Experience & Tech Support Specialist

Harvey Norman Flagship Store | Auburn
Front Counter | Problem-Solving | Technology & Repairs Support

About the Role

Harvey Norman Flagship Auburn is seeking a Customer Experience & Tech Support Specialist to be the first point of contact for customers at our front counter.

This role is critical to the customer journey. You’ll handle returns, repairs, faulty swap overs, and technical enquiries, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.

This position suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.

What You’ll Be Doing

• Serve customers at the
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