Customer Service Analyst (Onsite)

Date Posted: ********** Country: Mexico Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #**** ~ CALZADA Position Role Type: UnspecifiedWhat you will do:Maintain customer contact including correspondence concerning sales order status, order changes, and billing/receivables questions.Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required.Generate and distribute contract summaries when required.Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.Work with Finance to process customer invoices, return orders, and credit & debit memo requests.Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&C).
Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.Create and maintain special tracking and cu...