Customer Service Analyst

Responsibilities

• Establish a relationship of enchantment and trust with customers


• Ensure quality service within agreed SLAs


• Map feedback during customer interactions


• Monitor families and resolve issues proactively


• Perform negotiations to maintain customer payment compliance

Requirements

• Clear and objective communication


• Organized and proactive profile


• Ability to analyze data and identify gaps or opportunities


• Experience in customer service (CX/CS)


• Experience with metrics such as TEI and CSAT


• Experience with negotiations and debt recovery


• Proficiency in Microsoft Office


• Strong sense of ownership and urgency

Preferred Qualifications

• Experience with Zendesk

Benefits ...