Customer Service Agent

SGS

📍 zug, zug, Switzerland

Full-time Other-General

Job Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Administrative processing

  • Act asthe point of contactfor Global BusinessServices (GBS) Team and auditors for CertIQ issues
  • Coordinateof audits and deadline control / scheduling in CertIQ
  • Correct recording in CertIQ database / CRM
  • Attend to ad-hoc & variousclientissues
  • Liaise with clients before and after audits
  • Record, review, and process invoices from auditors
  • Support GBS Team with invoicing issues

Sales processing

  • Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards s...
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