Job Description
Job Summary Our client in the aviation sector is seeking to recruit a customer-focused and detail-oriented Customer Service Agent to deliver exceptional passenger service while supporting safe and efficient ground operations. The successful candidate will be responsible for handling passenger enquiries, reservations, ticketing, check-in and boarding procedures, baggage processing, flight documentation, and resolving customer issues. The role requires a strong commitment to service excellence, operational accuracy, and compliance with aviation safety and security standards to ensure a seamless travel experience for passengers. Key Responsibilities Deliver professional and courteous customer service to passengers, clients, and visitors at all times. Perform passenger check-in, boarding procedures, and baggage processing in accordance with company procedures and aviation regulations. Prepare and verify passenger manifests, boarding passes, baggage labels, and other flight documentation. P...