Customer Service Agent - Open to Fresh Graduates

Customer Service Agent (Call Centre) Based in Macau, China

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Company Background

We are representing our client who is a leading developer, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking for Customer Service Agent to be based in Macau.

Job Requirements:

• Provide high-quality customer service by handling inbound and outbound calls, emails, and live chat inquiries
• Assist guests with reservations, room bookings, promotions, and general inquiries about company's offerings
• Ensure accurate information is provided while maintaining a professional and courteous manner
• Address customer complaints or concerns efficiently, escalating cases when necessary to ensure guest satisfaction
• Work closely with int...