Customer Service Agent (Hiring Immediately)

OVERVIEW

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions. We are seeking Customer Service Representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions.

RESPONSIBILITIES

• Handle inbound calls and provide information on products and services.
• Troubleshoot basic technical issues and resolve support inquiries.
• Utilize center technology and systems for account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade customers.
• Explain and position products and processes when interacting with customers.
• Appropriately escalates customer dissatisfaction.
• Ensure first‑call resolution through problem solving and effective call handling.

QUALIFICATIONS

• Must be 18 years of age or older.
• High school d...