Job Description
Job Title: Customer Service Agent
Location: Coventry, UK (Fully onsite)
Contract Length: 3 months
Hours: 37.5 hrs/week
Core hours: 9:00am-5:00pm with a 30‑minute break. Also includes paid 15‑minute AM & PM breaks.
Job Purpose
To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA's intervention Archive.
Key Responsibilities