Job Description
Customer Service Agent-Chat page is loaded## Customer Service Agent-Chatlocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R12153We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**.** **Customer Support and Issue Resolution:*** Respond promptly to customer inquiries via chat, following standard scripts and procedures.* Identify and assess customers' needs to ensure timely resolution of routine issues.* Provide accurate information regarding products, services, billing, and basic technical support.* Troubleshoot routine connectivity issues, equipment problems, and service interruptions, aiming for first-call resolution.* Ensure all customer interactions and activities are accurately recorded in the system.**2. Service Provisioning and Activation:*** Assist cu...