Customer Service Agent
W
Woolworths Financial Services
📍 cape town, western cape, South-Africa
Job Description
Woolworths Financial Services | Full time
Customer Service Agent
Cape Town, South Africa | Posted on 07/07/2026
WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.
Job Description
MAIN PURPOSE
To maximize the delivery ofservice to customers by providing an end-to-end customer service experience.
KEY RESPONSIBILITIES
- Answer calls and/ or emails courteously and take appropriate action for each call. Obtaining customer information; verifying information; capturing information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Manage and resolve customer...