Customer Service Advisor-Welsh Speaking

We are seeking a dedicated Customer Service Agent with the ability to confidently speak and write in both Welsh and English. In this role, you will support our Welsh-speaking customers by handling enquiries, providing guidance, and delivering an excellent service experience across a range of interactions. You will also support English-speaking customers with their queries, ensuring all customers receive timely, clear, and professional assistance. This is an exciting opportunity for a bilingual individual who is passionate about customer service and committed to delivering high-quality support across diverse customer needs.

Main Duties

• Process customer registrations accurately and efficiently, ensuring all information is complete and compliant with internal standards
• Handle inbound and outbound customer calls in both Welsh and English, always delivering a high level of service
• Respond to customer enquiries via email in Welsh and English,...