Customer Service Advisor

Contract: Permanent

Location: Thurrock

Salary: up to £28,186.00 per annum

Hours: 42.5 hours per week (8-5 Monday-Friday)

About The Role

As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments and general enquiries. You’ll also manage email communications, raise jobs and coordinate with clients, suppliers and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records and supporting the wider team with scheduling and follow‑ups. Strong organisational skills, attention to detail and the ability to communicate effectively in a fast‑paced environment are essential.

Key Responsibilities

• Resolve queries, diagnose situations and process requests accurately.
• Use the bespoke system to log an...