Job Description
Job Details
Annual salary: up to £28,186.00 (per annum). Location: Thurrock. Working hours: 42.5 hours per week (8:00‑17:00, Monday–Friday). Contract: Permanent.
Overview
Mears Group is one of the UK's leading providers of housing and care services, delivering maintenance, regeneration and customer support across the country.
About the Role
As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You’ll also manage email communications, raise jobs, and coordinate with clients, suppliers and subcontractors to ensure work is scheduled and completed efficiently. This role involves administrative tasks such as ordering materials, updating records, and supporting the wider team with scheduling and follow‑ups.
Responsibilities & Criteria
- Resolve queries, diagnose situations, and process requests with care and accuracy. ...