Customer Service Advisor
H
Hydrasun Group Ltd
📍 Northgate, West Sussex, West Sussex, United Kingdom
Job Description
The Customer Service Advisor is responsible for managing processes, activities, and resources within the Hydrasun Internal Sales department to maximise performance and deliver results across:
Achievement of Branch KPIs.
Timely receipt and processing of customer enquiries.
Pricing, preparation, and issue of quotations.
Receipt and processing of customer orders.
Customer care and after-sales support.
Effective liaison with Customer Account Managers, Hydrasun departments, and branch locations.
Key Responsibilities
Continuous improvement, compliance with company HSE, Quality, and HR policies, and focus on personal and departmental development are expected at all times.
Customer Enquiries
Operate an effective process for receiving and managing customer enquiries.
Deliver high standards of customer service through strong product, process, and customer care knowledge.
Support and coach colleagues where required.
Ensure compliance with...
Achievement of Branch KPIs.
Timely receipt and processing of customer enquiries.
Pricing, preparation, and issue of quotations.
Receipt and processing of customer orders.
Customer care and after-sales support.
Effective liaison with Customer Account Managers, Hydrasun departments, and branch locations.
Key Responsibilities
Continuous improvement, compliance with company HSE, Quality, and HR policies, and focus on personal and departmental development are expected at all times.
Customer Enquiries
Operate an effective process for receiving and managing customer enquiries.
Deliver high standards of customer service through strong product, process, and customer care knowledge.
Support and coach colleagues where required.
Ensure compliance with...