Customer Service Advisor - Nights
I
Interaction Recruitment
📍 Walsall, West Midlands (County), United Kingdom
Job Description
£12.71 per hour plus uncapped bonus
35 Hours per week
8.30am to 7am 4 on 4 off shift patter
Ongoing Temporary Position
Office based – At our iconic Bescot Headquarters
Be the difference when it matters most
When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:
As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing
•Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
•Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
•Managing the situation end-to-end, from the first call through to resolution
35 Hours per week
8.30am to 7am 4 on 4 off shift patter
Ongoing Temporary Position
Office based – At our iconic Bescot Headquarters
Be the difference when it matters most
When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:
As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing
•Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
•Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
•Managing the situation end-to-end, from the first call through to resolution