Customer Service Advisor

At HSS ProService Marketplace , we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

We are now looking to add a Customer Service Advisor to our team to handle customer requests, support any logistics queries and be the crucial link between our customers and suppliers.

A typical day:

• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries
• Handling customer payment issues
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
• Negotiating with suppliers when needed to optimise contract costs
• Educat...