Customer Service Advisor
V
Vital Energi
📍 Lower Darwen, Lancashire, United Kingdom
Job Description
Would you like to be apart of Vital Energi’s Growth?
If so, we are actively recruiting for a Customer Service Advisor within our M&B team located at our Head office in Blackburn.
The Role
The role will involve working within the Meter and Billing department liaising with customers over the phone. Your role will be to deal with technical issues, responding to telephone enquiries, helping with receiving payments and general duties.
Working hours- 8am till 4:30pm Monday to Friday while training then moving to 9:30am till 6pm.
Key Duties-
* Providing excellent customer service support to our Meter and Billing customers via telephone, social media and our in-house online ticketing system.
* Dealing with customer complaints with a right first-time approach.
* Escalating issues to the technical team or contracts team or the Meter and Billing Department.
* Providing 1st line technical support for customers who are exper...
If so, we are actively recruiting for a Customer Service Advisor within our M&B team located at our Head office in Blackburn.
The Role
The role will involve working within the Meter and Billing department liaising with customers over the phone. Your role will be to deal with technical issues, responding to telephone enquiries, helping with receiving payments and general duties.
Working hours- 8am till 4:30pm Monday to Friday while training then moving to 9:30am till 6pm.
Key Duties-
* Providing excellent customer service support to our Meter and Billing customers via telephone, social media and our in-house online ticketing system.
* Dealing with customer complaints with a right first-time approach.
* Escalating issues to the technical team or contracts team or the Meter and Billing Department.
* Providing 1st line technical support for customers who are exper...