Customer Service Advisor
Progress Housing Group
📍 leyland, england, United-Kingdom
Job Description
Customer Service Advisor
Department: Customer Contact
Salary: £30,242 – £31,308
Location: Leyland
Hours: 36.25 hours per week
Contract: Fixed Term (12 months)
About the Role
As a Customer Service Advisor, you will be the first point of contact for our tenants and customers. You will answer queries by phone, web chat and in person at our Sumner House reception, providing friendly and professional support across a range of enquiries while ensuring each interaction is positive and efficient.
You will start with a supportive, on‑site training period (typically six months), after which you will work a hybrid pattern with at least half of your time in the office. Shifts are Monday to Friday only and are assigned on a rota basis covering 8:00‑16:00, 8:30‑16:30, 9:00‑17:00, or 10:00‑18:00. Rotas are published 4–8 weeks in advance and you can swap shifts with colleagues where possible.
We set realistic expectation...