Customer Service Advisor

Do you enjoy talking to customers and providing them with exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As a Customer Service Advisor, you will earn a starting salary of £25,000 for a 35‑hour week, with two fixed pay increments of £750 each in your first year (after 6 months probation and after completion of a competency assessment). You will also benefit from free parking, a lunch‑on‑us scheme, subsidised on‑site nursery, 25 days’ paid holiday (plus bank holidays), employee discounts, pension and healthcare schemes, and a hybrid working arrangement.

• Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure...