Customer Service Advisor (instashop)

talabat

📍 Cairo, Cairo Governorate, Egypt

Contract Information and Record Clerks

Job Description

Job Description
About the role:

As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.


Day-to-Day Responsibilities:
Handling calls and messages from customers, partners, and prospects from our inbound channel
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
Act as a role model and mentor to the Associates and Coordinators
Responsible for floor support, supporting the team-leader in assisting the te...
        

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Job Details

Location Cairo, Cairo Governorate

Job Type Contract

Category Information and Record Clerks

Posted June 04, 2026

Deadline July 14, 2026