Customer Service Advisor
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📍 High Blantyre, Lanarkshire, United Kingdom
Job Description
Customer Service Advisor
Salary: £24,784.50 per year
Hours: Monday-Friday, 4pm finish on Fridays
Due to the location of the office having access to your own vehicle is advantageous
Role Overview
This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions.
________________________________________
Key Responsibilities
* Manage customer enquiries via phone, email, and live chat
* Troubleshoot basic equipment issues or arrange service visits when needed
* Work closely with internal departments to resolve product or service-related queries
* Escalate more complex issues to management when necessary
* Contribute to continuous improvement by sharing insights and best practices
* Maintai...
Salary: £24,784.50 per year
Hours: Monday-Friday, 4pm finish on Fridays
Due to the location of the office having access to your own vehicle is advantageous
Role Overview
This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions.
________________________________________
Key Responsibilities
* Manage customer enquiries via phone, email, and live chat
* Troubleshoot basic equipment issues or arrange service visits when needed
* Work closely with internal departments to resolve product or service-related queries
* Escalate more complex issues to management when necessary
* Contribute to continuous improvement by sharing insights and best practices
* Maintai...