Customer Service Advisor - Call Center

Customer Service Advisor is the primary voice of WSSC Water customer service and is responsible for responding to all non-emergency customer inquiries regarding water and sewer concerns, service requests and billing & accounts.

Essential Functions

• Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely, accurate, and complete manner
• Reviews and analyzes complex residential and commercial property billing and responds to customer questions or complaints by modifying customer accounts and billing, and initiating and explaining complex adjustments to customers
• Interacts with the customer to schedule and process meter readings, process electronic credit card and check payments, initiate or remove penalties/fees and calculate new balances
• Processes name/address change and final bill emails, initiates refunds and Dispute Resolving Board (DRB) requests, and...