Customer Service Advisor

Customer Service Advisor needed in the Basingstoke area.

We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed.

No automotive experience necessary. Strong customer service and telephone skills background essential!

Job Role – Motor Vehicle Customer Service Advisor

Hours

Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm

Responsibilities

• Answering inbound calls to book customers’ vehicles in for work
• Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
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