Customer Service Advisor (4 on/ 4 off days)

Manpower

📍 Inverness, Scotland, United Kingdom

Full Time Information and Record Clerks

Job Description

Customer Service Advisor (4 on/ 4 off days)

Salary: £13.45 per hour (Living Wage Employer) 
 Location: Capgemini, Inverness or Nairn 
 Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
 
 What you'll do 
 
Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/wor...
        

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Job Details

Location Inverness, Scotland

Job Type Full Time

Category Information and Record Clerks

Posted July 10, 2026

Deadline August 19, 2026