Customer Service Administrator

Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.

In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.

Responsibilities:

- Ensure all customer complaints and queries receive a first response

- Investigate issues thoroughly to identify root causes and determine appropriate solutions

- Accurately log and manage cases within the company's system

- Proactively keep customers updated on the progress of their enquiries

- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sa...