Job Description
**Position Summary:**
A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File.
**Major Responsibilities:**
• Utilize multiple systems while interacting with customers over the phone
• Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.
• Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., di...
A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File.
**Major Responsibilities:**
• Utilize multiple systems while interacting with customers over the phone
• Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.
• Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., di...