Customer Satisfaction & Quality Engineer

Mission: Define and follow-up the improvement action plan and priorities with the Business stakeholders. Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps. Monitor the implementation and effectiveness of quality improvement plans at suppliers. Identify potential issues before they occur and implement preventive solutions. Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions. Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans Drive PPAP for product and process changes related to the offers in scope. Key Responsibilities: Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent en...

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