Customer Satisfaction Manager at Michaels
M
Michaels Stores
📍 nanaimo, regional district of nanaimo, Canada
Job Description
Lead customer satisfaction initiatives at Michaels in Nanaimo, BC, as a Customer Satisfaction Manager. Enhance shopping experiences by guiding front-end operations with excellence.
This leadership role emphasizes a customer-first mindset while managing store compliance and team performance. You will play a crucial role in training team members, executing policies, and ensuring friendly customer service. Drive the omnichannel processes while planning and managing in-store events.
Key Responsibilities:
• Assist in leading adherence to company policies and standards
• Manage team KPIs and customer service goals
• Coordinate in-store events and promotions
• Support inventory processes and cash management
• Serve as Manager on Duty to ensure operational success
Requirements:
• Background in retail management preferred
• Strong leadership and organizational skills
• Ability to meet and exceed performance goals
• Team-centric approach to customer service
This leadership role emphasizes a customer-first mindset while managing store compliance and team performance. You will play a crucial role in training team members, executing policies, and ensuring friendly customer service. Drive the omnichannel processes while planning and managing in-store events.
Key Responsibilities:
• Assist in leading adherence to company policies and standards
• Manage team KPIs and customer service goals
• Coordinate in-store events and promotions
• Support inventory processes and cash management
• Serve as Manager on Duty to ensure operational success
Requirements:
• Background in retail management preferred
• Strong leadership and organizational skills
• Ability to meet and exceed performance goals
• Team-centric approach to customer service