Customer Retention Representative

Customer Retention Specialist


Job Description:

Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.




Key Responsibilities

Consistently increase retention rates and achieve retention goals.

Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. 

Strong background in a call-center environment

CRM and technology aptitude to handle multiple plat...

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