Customer Retention Advisor (Colombia)

We are looking for a highly motivated and customer-focused Customer Retention Advisor to join our on-site team.

Responsibilities

• Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.
• Proactively identify and address reasons why customers may want to cancel, and offer tailored solutions to resolve their issues.
• Demonstrate empathy, patience, and professionalism in every interaction, ensuring a positive customer experience.
• Educate customers on product features, benefits, and promotions that may enhance their satisfaction and loyalty.
• Accurately document customer interactions and outcomes in the system for future reference and quality assurance.
• Meet or exceed individual and team performance metrics, including retention rates, customer satisfaction, and call handling time.
• Stay updated on product changes, promotions, and retention techniques to remai...