Customer Retention Advisor (Bogotá)

Operations Bogotá, Colombia Customer Retention Advisor
Bring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.

Responsibilities

• Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.
• Proactively identify and address reasons why customers may want to cancel, and offer tailored solutions to resolve their issues.
• Demonstrate empathy, patience, and professionalism in every interaction, ensuring a positive customer experience.
• Educate customers on product features, benefits, and promotions that may enhance their satisfaction and loyalty.
• Accurately document customer interactions and outcomes in the system for future reference and quality assurance.
• Meet or exceed individual and team performance metrics, including retention...