Customer Resolutions Officer

Job description

12-month full time Customer Resolutions/ Complaints Officer opportunity to work for a large rail network in Australia | $44.96 per hour + super

Previous phone experience essential | Experience with handling complains and difficult phone calls considered an advantage.

Represent a large rail network providing excellent service to members of the community 

CBD location| accessible by public transport | 12 month temp opportunity | $44.96 per hour + super

About the Role:
We are seeking an experienced and customer-focused Customer Resolutions /Complaints Officer to join our dynamic team. This pivotal role will contribute to the ongoing development of an efficient, effective, and professional complaint resolution service, addressing customer complaints, claims, suggestions, and feedback. The successful candidate will be responsible for processing, investigating, and resolvi...

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