Customer Resolution Specialist
T
TAD PGS, Inc
📍 Peachtree City, Georgia, United States
Job Description
PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Peachtree City, GA.
Job Description:The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.
Primary Responsibilities: 85%
Participate in and contribute to a high performing Customer Resolution Services Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs
Support organization in securing on-time material delivery to meet customer expectations
Train and Support our custom...
Job Description:The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.
Primary Responsibilities: 85%
Participate in and contribute to a high performing Customer Resolution Services Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs
Support organization in securing on-time material delivery to meet customer expectations
Train and Support our custom...