Customer Resolution & Reconciliation (Senior Associate)
N
NetS
📍 toa payoh, central region, Singapore
Job Description
Job description:
Position Summary The Customer Resolution & Reconciliation (CRR) Senior Associate is responsible for supporting the end-to-end operational management of settlement reconciliation, dispute resolution, chargebacks, and exceptional handling across NETS payment products and acquiring channels. The role supports both operational stability and transformation initiatives by ensuring timely reconciliation, accurate investigation, and effective resolution of transaction discrepancies and customer disputes. This position requires strong operational discipline, analytical thinking, and the ability to independently manage high-volume operational cases while working closely with internal stakeholders, banks, merchants, schemes, and external partners. This role is also expected to provide functional guidance, operational leadership, and day-to-day coordination support to junior team members.
Responsibilities 1. Settlement Reconciliation Perform daily reconciliation and settleme...
Position Summary The Customer Resolution & Reconciliation (CRR) Senior Associate is responsible for supporting the end-to-end operational management of settlement reconciliation, dispute resolution, chargebacks, and exceptional handling across NETS payment products and acquiring channels. The role supports both operational stability and transformation initiatives by ensuring timely reconciliation, accurate investigation, and effective resolution of transaction discrepancies and customer disputes. This position requires strong operational discipline, analytical thinking, and the ability to independently manage high-volume operational cases while working closely with internal stakeholders, banks, merchants, schemes, and external partners. This role is also expected to provide functional guidance, operational leadership, and day-to-day coordination support to junior team members.
Responsibilities 1. Settlement Reconciliation Perform daily reconciliation and settleme...