Customer Resolution Lead

Customer Resolution LeadHemel Hempstead (Hybrid – 3 days per week in office)Permanent | Full TimeCompetitive salary + benefitsAbout the roleDo you thrive on turning difficult situations into great outcomes? Are you the kind of person who brings calm, clarity, and genuine care to every customer interaction? If so, Haven wants to hear from you!We’re looking for an energetic and customer-focused Customer Resolution Lead to join our team at Hemel Hempstead. This is a fantastic opportunity to play a pivotal role in ensuring our customers receive fair, timely, and professional support across complaints, disputes, and collections — all while working in a vibrant, forward-thinking environment.You’ll be the go-to person for resolving customer complaints and queries, managing credit reference agency disputes, handling collections activity, and ensuring every interaction meets the high standards our customers deserve. From first contact through to resolution, you’ll own the full customer journey ...

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