Customer Representative - Gravesend

Customer Representative – Gravesend, Kent

Location: Gravesend, Kent, United Kingdom.

We are looking for a permanent, full‑time (35 hours per week, Monday to Saturday) Customer Representative for our branch in Gravesend. A 45‑minute commute from the branch is required. The starting salary is £26,500 (minimum from 1 July 2026).

Key responsibilities

• Welcome customers into the branch and understand their needs, offering trusted and friendly help.
• Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues and raise concerns when necessary to pr...