Customer Relatnship Manager, Premium Services

Responsibilities

Assist coded patrons and provide a high standard of customer service in order to generate repeat visitation.

Anticipate customers' needs and concerns to ensure maximum guest satisfaction.

Strategize and plan in order to maintain and grow their book of business.

Help prepare and make arrangements/bookings for upcoming guest trips.

Record and update Player 360 system with all guests' interactions and preferences.

Responsible for establishing criteria for various customer levels and providing complimentary packages.

Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino's guidelines and system of internal controls.

Cross-sell and promote all marketing related initiatives (offers, events, promotions) to drive incremental revenue and visitation.

Ensure that all coded patrons receive personal attention, recognition and quality service.

Supports ...