Job Description
Who we are...AvantStay delivers exceptional, unique stays for group travelers.The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.What we are looking forWe're looking for an exceptional Customer Experience Manager to play a pivotal role in enhancing customer satisfaction and loyalty.This key role will work alongside talented employees across the globe to optimize the guest experience at AvantStays *****+ listings on over 40+ OTAs.Experience in the travel/hotel/STR industry is a must.What you'll do- Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally- Facilitate the resolution of guest issues and complaints, striving to achieve positive outcomes and maintain guest loyalty- Liaise with STR listing sites including Airbnb and VRBO for tasks including removing negative revie...