Customer Relationship Management Manager

Job Title: Customer Relationship Manager (CRM) Location: Pitampura, New Delhi Job Type: Full-time Work From Office At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable. If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you. Key Responsibilities * Handle customer queries across multiple channels including: * Instagram DMs * WhatsApp * Emails * Provide timely, professional, and empathetic customer support. * Assist customers with order-related concerns and product queries. * Manage returns and exchange requests end-to-end. * Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution. * Maintain customer communication records and follow up where required. ...

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