Customer Relationship Management Associate

CRM Associate Location: Sector 58, Gurugram Work Mode: Full-Time, Work from Office Working Days: 6 Days a Week ⚡ Joining Preference: Immediate Joiners Preferred Job Overview We are looking for a CRM Associate to manage customer interactions through calls and emails, maintain customer records, and support customer relationship management activities. The ideal candidate should have good communication skills and a customer-centric approach. Key Responsibilities Handle inbound and outbound customer calls. Respond to customer queries via email and phone. Maintain and update customer information in the CRM system. Follow up with leads, customers, and internal teams as required. Ensure timely resolution of customer concerns and requests. Maintain accurate records of all customer interactions. Support customer engagement and retention initiatives. Requirements Strong verbal and written communication skills. Basic knowledge of CRM tools and MS Office. Good organizational and follow-up skills...

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