Customer relationship management associate

CRM Associate

Location: Sector 58, Gurugram

Work Mode: Full-Time, Work from Office

Working Days: 6 Days a Week

Joining Preference: Immediate Joiners Preferred

Job Overview

We are looking for a CRM Associate to manage customer interactions through calls and emails, maintain customer records, and support customer relationship management activities. The ideal candidate should have good communication skills and a customer-centric approach.

Key Responsibilities

Handle inbound and outbound customer calls. Respond to customer queries via email and phone. Maintain and update customer information in the CRM system. Follow up with leads, customers, and internal teams as required. Ensure timely resolution of customer concerns and requests. Maintain accurate records of all customer interactions. Support customer engagement and retention initiatives.

Requirements

Strong verbal and written communication skills. Basic kn...

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