Customer Relationship Executive

Experian

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Full-time Information and Record Clerks

Job Description

Job Description

We are seeking a detail-oriented and proactive Customer Support Associate to join our Customer Success (CS) Engagement Team. In this role, you will provide administrative and operational support across customer onboarding, order processing, product fulfillment, delivery coordination, and customer-related processes.

As a key support function within the CS team, you will work closely with internal stakeholders, customers, and vendors to ensure smooth execution of day-to-day operations. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and professionalism.

Customer & Operational Support

  • Perform Customer Due Diligence (CDD) and onboarding activities for new and existing customers.
  • Manage and coordinate commercial-related order fulfillment and delivery processes.
  • Handle API connectivity-related...
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