Customer Relations Specialist - Intermodal
F
Forward Air
📍 Roseville, MN, United States
Job Description
Position: Customer Relations Specialist - Intermodal
Pay Rate: $50k - $60k
Schedule: Mon - Fri 7am -4pm
Job Description:
The Customer Relations Specialist fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
+ Answer incoming customer calls and provide detail information
+ Notify customers daily of freight availability
+ Data entry (domestic and international bills)
+ Maintain a driver sign in log
+ Maintain a cash log file
+ Maintain files in order and as outlined in the operations procedures and policy manual
+ Perform daily audits on all outbound shipments
+ Arrive inbound manifest and close out outbound manifest in the AS400
+ Consistently monitor e...
Pay Rate: $50k - $60k
Schedule: Mon - Fri 7am -4pm
Job Description:
The Customer Relations Specialist fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
+ Answer incoming customer calls and provide detail information
+ Notify customers daily of freight availability
+ Data entry (domestic and international bills)
+ Maintain a driver sign in log
+ Maintain a cash log file
+ Maintain files in order and as outlined in the operations procedures and policy manual
+ Perform daily audits on all outbound shipments
+ Arrive inbound manifest and close out outbound manifest in the AS400
+ Consistently monitor e...