Customer Relations Consultant
P
phs Group
📍 caerphilly, caerphilly, United-Kingdom
Job Description
About The Role
Customer Relations Consultant Caerphilly
Full time position, excellent benefits, salary of £25,710 plus bonus
We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:
Customer Relations Consultant Caerphilly
Full time position, excellent benefits, salary of £25,710 plus bonus
We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:
- Managing a portfolio of customer cases via various channels (telephone, email, letter)
- Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
- Ensuring first-time resolution for customer issues to meet and exceed their expectations.
- Supporting the retention of business by delivering high-quality support to customers.