Customer Relations Advisor
P
Parkdean Resorts
📍 Gosforth, Tyne & Wear, United Kingdom
Job Description
At Parkdean Resorts, our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. We’re looking for a confident, knowledgeable, and people-focused professional to join our team and act as a trusted link between our customers, park teams, and senior stakeholders.
In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint-handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.
What you will be doing...
Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice.
Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders. ...
In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint-handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.
What you will be doing...
Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice.
Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders. ...