Customer Readiness Assessment Coordinator
iQor
📍 Pampanga, Central Luzon, Philippines
Job Description
CRA Coordinator (Customer Readiness Assessment Coordinator)
We are seeking a highly organized and proactive CRA (Customer Readiness Assessment) Coordinator to oversee and facilitate the Customer Readiness Assessment (CRA) process for enterprise technology initiatives. This role serves as the central point of coordination between project teams, infrastructure, support organizations, and business stakeholders to ensure technology changes are fully planned, tested, supported, and ready before deployment.
The ideal candidate is experienced in IT project coordination, change management, and cross-functional collaboration, with a strong focus on delivering an exceptional end-user experience.
Key Responsibilities
CRA Process Management
- Serve as the primary point of contact for all Customer Readiness Assessment (CRA) activities.
- Guide project teams through each phase of the CRA lifecycle, ensuring all re...