Customer Quality Specialist
Inland Packaging
📍 La Crosse, Wisconsin, United States
Job Description
What We Do At Inland
Join Inland Packaging, a family‑owned, local label and packaging manufacturer with a global reach. We’re seeking a dedicated Customer Quality Specialist to support quality excellence for well‑known brands including Kraft Heinz, New Glarus Brewing, Purina, AriZona, and Coors Light.
At Inland, we value teamwork, innovation, and continuous improvement. We invest in advanced technology, provide hands‑on training, and offer clear opportunities for long‑term career growth.
Job Summary:
The Customer Quality Specialist is responsible for owning and leading Inland’s end-to-end customer and internal complaint processes while driving robust Root Cause Corrective Action (RCCA) execution across the organization. This role serves as a key interface between customers and internal teams, ensuring timely, effective resolution of quality issues and prevention of recurrence. This position operates with a high degree of autonomy a...